Really thorough survey and great follow up call, I will use again

Ross was very helpful and his report and subsequent call was very useful.

Two Thorough Surveys, Professional, Detailed, and Highly Recommended I have instructed Ross Richards at Surveying People for two separate RICS surveys on two different properties, and on both occasions he delivered an exceptional level of service. First Survey – RICS Level 3 Building Survey ( Kenmore Avenue, Harrow) Ross carried out a comprehensive Level 3 Building Survey that identified significant structural issues, including unusual settlement cracking, inadequate chimney flue supports, and defects in a loft conversion. His report was detailed, well-structured, and easy to understand. He used a drone to inspect the roof and chimney, provided extensive photographic evidence, and gave clear recommendations for further investigation. His findings were instrumental in helping me make an informed decision about a complex property. He was also available for a follow-up call to discuss his findings in depth. Second Survey – RICS Level 2 Home Survey (Waverley Road, Harrow) Ross then carried out a Level 2 survey on a different property, where he identified spray foam insulation, widespread damp, an end-of-life roof, failed windows, outdated electrics, and possible asbestos. Once again, his report was thorough, concise, and practical, with clear condition ratings and prioritised recommendations. What Sets Ross Apart: Professionalism: Punctual, communicative, and transparent throughout. Thoroughness: He inspected areas others might miss – lofts, chimneys, roof voids, and outbuildings. Clarity: His reports are well-organised, with photos and clear explanations. Honesty: He gave balanced, objective opinions, not alarmist, not dismissive. Availability: He made time for follow-up calls to answer questions and explain findings. I have had a phone call after each survey where Ross went through all the details and answered all my questions with clear explanations. He also told me that if I forget any questions, I should feel free to book another call – which I found very reassuring and professional. I would not hesitate to recommend Ross Richards to any buyer or seller needing a reliable, professional surveyor. He has been an invaluable part of my property journey, and I am grateful for his expertise. Dr. Youssef El Aziz Harrow, London

I've had two surveys conducted by Surveying People, the first led to a decision not to proceed on a property, but gave me the confidence to rebook. The inclusive drone surveys offer an added extra to the package. The photos achieved give a thorough view of the state of the pitched and flat roof areas of the property. The surveys are detailed and carefully described. The nominally unlimited follow up calls are a huge value add. Ross clearly has a lot of knowledge and experience and articulates the reasons, concerns and possible solutions for the condition of the property. Areas for improvement would be the communication and administration. The first survey was delivered on time, but the second took several days longer. This was fair to a degree as it was nearly 50% longer, but it would have been helpful to set expectations and be informed.

Excellent work performed with a very detailed and helpful report Good communication and turn over time, will use again in the future

Excellent reporting and after care. Time taken to discuss the report's findings. I would highly recommend.

I highly recommend Ross Richards, who recently carried out a Level 3 Homebuyer Survey for me, including complimentary drone footage of the flat roof. His inspection identified several significant defects — most notably progressive structural movement that wasn’t apparent during my viewing but became unmistakably clear in the photographs Ross captured a few weeks later. The drone imagery of the flat roof was particularly valuable, revealing that it required a full replacement and ultimately saving me from considerable future cost and disruption. The overall service was also extremely cost‑effective compared with other surveyors I approached, many of whom quoted nearly double for a similar scope. Both Shazmeena and Ross were excellent throughout, and I will be returning to them for my next property purchase.

Surveying People were very professional and easy to use. I was able to book a level 3 survey in quickly at a reasonable price. I provided the address and estate agent details and they handled everything. Ross who completed the survey and the follow up call was very helpful and knowledgeable. He talked me through the important level 3 issues in great detail and provided invaluable advice on how to proceed.